Cancellation Policies
PICSMENTOR allows Mentors to choose among three standardized cancellation policies (Flexible, Moderate, and Strict) that we will enforce to protect both client and Mentor alike. The Super Strict cancellation policies apply to special circumstances and are by invitation only. The Long Term cancellation policy applies to all reservations. Each listing and reservation on our site will clearly state the cancellation policy. Participants may cancel and review any penalties by viewing their bookings and then clicking 'Cancel' on the appropriate reservation.
Flexible: Full refund 1 day prior to the experience, except fees
- messages.cancellation_policy.cleaning_fees_always_refundable
- The PICSMENTOR service fee is non-refundable.
- If there is a complaint from either party, notice must be given to PICSMENTOR within 24 hours of the beginning of the activity.
- PICSMENTOR will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the participant clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Activities > Change or Cancel.
- Cancellation policies may be superseded by the Clients Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
1 day prior
Thu, Jul 16
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
For a full refund, cancellation must be made a full 24 hours prior to listing’s local check in time (or 3:00 PM if not specified) on the day of the beginning of the activity. For example, if the beginning of the activity is on Friday, cancel by Thursday of that week before the beginning of the activity.
If the client cancels less than 24 hours before check-in, the activity is non-refundable.
messages.cancellation_policy.flexible_not_spent_24_hours_after_100%_refundable
Moderate: Full refund 5 days prior to the experience, except fees
- messages.cancellation_policy.cleaning_fees_always_refundable
- The PICSMENTOR service fee is non-refundable.
- If there is a complaint from either party, notice must be given to PICSMENTOR within 24 hours of the beginning of the activity.
- PICSMENTOR will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the participant clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Activities > Change or Cancel.
- Cancellation policies may be superseded by the Clients Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
5 days prior
Sun, Jul 12
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
For a full refund, cancellation must be made five full days prior to the beginning of the activity (or 3:00 PM if not specified) on the day of the beginning of the activity. For example, if the beginning of the activity is on Friday, cancel by the previous Sunday before the beginning of the activity.
If the client cancels less than 5 days in advance, the activity will be 50% refunded.
messages.cancellation_policy.moderate_not_spent_50%_refunded
Strict: 50% refund up until 1 week prior to the experience, except fees
- messages.cancellation_policy.cleaning_fees_always_refundable
- The PICSMENTOR service fee is non-refundable.
- If there is a complaint from either party, notice must be given to PICSMENTOR within 24 hours of the beginning of the activity.
- PICSMENTOR will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the participant clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Activities > Change or Cancel.
- Cancellation policies may be superseded by the Clients Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
7 days prior
Fri, Jul 10
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
For a 50% refund, cancellation must be made seven full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in, otherwise no refund. For example, if check-in is on Friday, cancel by Friday of the previous week before check in time.
If the client cancels less than 7 days in advance, the activity is not refunded.
messages.cancellation_policy.strict_not_spent_days_no_refund
Super Strict 30 Days: 50% refund up until 30 days prior to arrival, except fees
- Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
- Cleaning fees are always refunded if the guest did not check in.
- The PICSMENTOR service fee is non-refundable.
- If there is a complaint from either party, notice must be given to PICSMENTOR within 24 hours of check-in.
- PICSMENTOR will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
30 days prior
Wed, Jun 17
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
For a 50% refund, cancellation must be made 30 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.
If the guest cancels less than 30 days in advance, the nights not spent are not refunded.
If guest arrives and decides to leave early, the nights not spent are not refunded.
Super Strict 60 Days: 50% refund up until 60 days prior to arrival, except fees
- Note: The Super Strict cancellation policy applies to special circumstances and is by invitation only.
- Cleaning fees are always refunded if the guest did not check in.
- The PICSMENTOR service fee is non-refundable.
- If there is a complaint from either party, notice must be given to PICSMENTOR within 24 hours of check-in.
- PICSMENTOR will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
60 days prior
Mon, May 18
3:00 PM
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
For a 50% refund, cancellation must be made 60 full days prior to listing’s local check in time (or 3:00 PM if not specified) on the day of check in.
If the guest cancels less than 60 days in advance, the nights not spent are not refunded.
If guest arrives and decides to leave early, the nights not spent are not refunded.
Long Term: First month down payment, 30 day notice for lease termination
- Note: The Long Term cancellation policy applies to all reservations of 28 nights or more.
- Cleaning fees are always refunded if the guest did not check in.
- The PICSMENTOR service fee is non-refundable.
- If there is a complaint from either party, notice must be given to PICSMENTOR within 24 hours of check-in.
- PICSMENTOR will mediate when necessary, and has the final say in all disputes.
- A reservation is officially canceled when the guest clicks the cancellation button on the cancellation confirmation page, which they can find in Dashboard > Your Trips > Change or Cancel.
- Cancellation policies may be superseded by the Guest Refund Policy, safety cancellations, or extenuating circumstances. Please review these exceptions.
- Applicable taxes will be retained and remitted.
Check in
Fri, Jul 17
3:00 PM
Check out
Mon, Jul 20
11:00 AM
Example
If the guest books a long term stay and decides to cancel the long term agreement before the start date, the first payment is paid to the host in full.
If the guest books a long term stay and decides to cancel the long term agreement during their stay, the guest must use the online alteration tool in order to agree to a new checkout date. Regardless of the checkout date chosen, the guest is required to pay the host for the 30 days following the cancellation date, or up to the end date of the guest’s original reservation if the remaining days of the original reservation is less than 30 days.